How does TQM influence organizational culture?

Total Quality Management (TQM) plays a significant role in shaping an organization's culture by fostering an environment that values open communication and continuous learning. When TQM principles are implemented, they encourage collaboration among employees at all levels, promoting transparency and the sharing of information.

This open communication allows for the free flow of ideas, perspectives, and constructive feedback, which are essential for identifying areas that need improvement and for fostering innovation. In a TQM-centric culture, employees feel empowered to voice their opinions and share insights, which enhances teamwork and collective problem-solving. Moreover, a focus on learning encourages employees to view challenges as opportunities for personal and professional growth rather than as threats, further solidifying TQM's positive impact on organizational culture.

The emphasis on learning also contributes to a more adaptive and resilient workforce, as employees continuously seek ways to improve processes and practices. This ongoing learning mindset aligns with TQM's goal of achieving excellence through total employee involvement and satisfaction.

The other choices do not align with the principles of TQM. Secrecy in communication, isolation of departments, and discouraging feedback would create a culture that is counterproductive, leading to inefficiencies and a lack of engagement among employees. In contrast, TQM clearly aims to create a thriving environment