Name a key characteristic of a TQM-oriented organization.

A key characteristic of a TQM-oriented organization is a culture that emphasizes quality in all aspects of performance. Total Quality Management (TQM) is fundamentally about continuous improvement and fostering an environment where quality is embedded in every process and function. In such organizations, quality is not viewed as a discrete goal but as a core value that influences decision-making and operations across the entire organization. This approach leads to better customer satisfaction, improved processes, and ultimately, enhanced overall performance.

In a TQM-oriented organization, all employees are encouraged to take ownership of quality in their work, which promotes a strong sense of teamwork and collaboration. This culture ensures that quality issues are addressed proactively and that improvements are continuously sought, creating an adaptive and resilient organization.