What are quality circles?

Quality circles are small groups of employees who come together voluntarily to discuss and identify issues related to quality and to propose solutions. This concept is rooted in Total Quality Management principles, which emphasize employee involvement as a key factor in improving processes and fostering a culture of continuous improvement within an organization.

The main purpose of these circles is to harness the collective knowledge and experience of employees at various levels, enabling them to address specific quality-related challenges directly impacting their work environment. Members of quality circles typically engage in discussions, offer insights, and collaborate on problem-solving strategies, leading to enhanced product quality and operational efficiency.

In contrast, the other options provided focus on entirely different aspects of organizational structure and functions, such as high-level strategic planning, marketing initiatives, or financial oversight, none of which encompass the grassroots, employee-driven nature of quality circles. This distinction highlights the unique role quality circles play within the framework of Total Quality Management.