What does the concept of 'zero defects' in TQM aim to achieve?

The concept of 'zero defects' in Total Quality Management (TQM) focuses on the aspiration to achieve perfection by eliminating defects in products and processes. This principle emphasizes the importance of producing items that meet quality standards without any flaws or errors, thereby enhancing customer satisfaction and trust. By striving for zero defects, organizations can reduce waste, minimize the costs associated with rework and returns, and improve overall efficiency. This approach not only improves product quality but also fosters a culture of continuous improvement among employees, encouraging proactive identification of potential issues before they lead to defects. Ultimately, the goal of zero defects is to create a quality-centric environment that benefits both the organization and its customers.