What does the term 'process improvement' refer to?

The term 'process improvement' specifically refers to the proactive task of enhancing existing business processes. This concept is fundamental in Total Quality Management (TQM) as it focuses on systematically analyzing and improving processes to increase efficiency, reduce errors, and enhance quality.

By concentrating on existing processes, organizations can identify inefficiencies, eliminate waste, and streamline operations, ultimately leading to better outcomes and higher customer satisfaction. This approach often utilizes various methodologies such as Six Sigma, Lean, or Kaizen to facilitate continuous improvement.

In contrast, factors such as reducing costs, increasing employee engagement, or expanding into new markets, while important components of a thriving organization, do not specifically define process improvement. These aspects may be influenced by process improvement initiatives but are not the core focus of what 'process improvement' entails in the context of TQM and operational efficiency.