What is one of the key actions to take during the measure phase of a project?

Determining the baseline performance of the process is a crucial action during the measure phase of a project. This phase involves collecting data to establish a clear understanding of how the process currently operates. By identifying the baseline performance, teams can ascertain the existing levels of efficiency, effectiveness, and quality of the process. This information serves as a reference point for measuring improvements as the project progresses.

The baseline performance data also allows for more accurate assessments of the impact of any changes made during the project's implementation. This quantitative insight is essential for evaluating whether the changes lead to desired enhancements or if further adjustments are necessary. Essentially, without a solid understanding of baseline performance, it becomes challenging to gauge the success of improvements or to prioritize which areas require attention.

Understanding the importance of baseline performance emphasizes the fundamental principle of data-driven decision-making in Total Quality Management (TQM). It aligns with the overall objective of TQM, which is continuous improvement based on empirical evidence and measurable outcomes.