What is the purpose of process improvement in TQM?

The purpose of process improvement in Total Quality Management (TQM) centers on enhancing efficiency and effectiveness in operations. This approach focuses on systematically identifying, analyzing, and improving existing processes to increase their value and performance. By doing so, organizations can better meet customer needs and expectations, ultimately leading to higher quality products or services.

Enhancing efficiency means optimizing workflows, reducing waste, and increasing productivity, while effectiveness pertains to fulfilling customer demands and achieving business goals. When process improvement is effectively implemented, it can lead to better resource utilization, improved quality control, and a culture of continuous improvement that benefits the entire organization.

In TQM, the overarching goal is to drive quality, which encompasses not only the end product but also the processes involved in creating that product or delivering that service. By focusing on these aspects, organizations create a competitive advantage in the marketplace and foster a commitment to quality at every level.