What is the purpose of performance appraisal in the TQM context?

The purpose of performance appraisal in the Total Quality Management (TQM) context centers on assessing the effectiveness and efficiency of quality management practices. In TQM, the primary focus is on continuous improvement and fostering a culture of quality throughout the organization. Performance appraisals serve as a critical tool in this regard by providing feedback on how well individuals and teams contribute to quality initiatives, customer satisfaction, and organizational goals.

Through performance appraisal, organizations can identify areas where quality management practices may need enhancement, thereby facilitating ongoing improvements. This process also encourages employees to engage in quality-related activities, aligning their personal performance with the overall objectives of the organization.

In a TQM environment, performance appraisals are not merely about evaluating individual contributions in isolation but rather about integrating those contributions into the larger framework of quality management and organizational success.