What is the role of employees in TQM?

In Total Quality Management (TQM), the role of employees is pivotal for fostering a culture of continuous improvement and quality enhancement. When employees are empowered to participate in quality improvement initiatives, they become active contributors to the processes that affect their work and the overall quality of the products or services offered by the organization. This empowerment encourages collaboration, innovation, and a shared responsibility for the outcomes of the organization.

By engaging employees in identifying issues, suggesting solutions, and implementing changes, organizations can leverage the valuable insights and experiences of their team members. This collaborative approach not only enhances employee satisfaction and morale but also leads to more effective problem-solving and improved quality results. Ultimately, when employees feel they have a voice and can influence change, they are more likely to invest in their work and the success of the organization.