Which of the following tools is used to translate broad requirements into specific requirements?

A critical to quality (CTQ) tree is an essential tool in quality management that helps to break down broad customer requirements into specific, measurable criteria that can be used to guide product or service development. The CTQ tree allows teams to identify what is truly important to the customer and translate these broad desires into specific attributes that can be quantified and managed during the production process.

The way a CTQ tree functions is through a hierarchical structure that starts with general customer needs and progressively narrows down to clear, actionable requirements. This ensures that all aspects of quality that matter to the customer are addressed and help teams focus on what needs to be measured and improved. In the context of Total Quality Management (TQM), this tool aligns closely with understanding customer satisfaction and ensuring high-quality outcomes.

The other tools mentioned, such as fishbone diagrams, Pareto charts, and process mapping, serve different purposes within quality management. Fishbone diagrams are typically used for identifying potential causes of problems, Pareto charts help prioritize issues based on frequency or impact, and process mapping provides a visual representation of workflows. While these tools are valuable in their own right, they do not specifically focus on translating broad requirements into particular, actionable requirements, which is the main function of a CTQ