Which pioneer of quality control is known for writing "Quality is Free"?

Study for the TQM Yellow Belt Certification Exam. Enhance your knowledge with flashcards and multiple choice questions, each offering detailed explanations. Prepare confidently for your certification!

The statement "Quality is Free" is famously associated with Philip B. Crosby, who emphasized that investing in quality processes ultimately leads to significant cost savings for organizations. His philosophy contends that conformance to quality requirements yields better products and reduces costs related to failures, rework, and wastage. By viewing quality as a fundamental practice rather than a financial burden, Crosby revolutionized how industries approach quality management. His work highlights that the cost of poor quality far exceeds the investment needed to assure quality in the first place, making it clear that quality should not be seen merely as an additional expense, but rather as a vital component of a successful business strategy.

The other individuals mentioned are also significant figures in quality control and management. W. Edwards Deming contributed to the development of quality management theories and introduced the Plan-Do-Study-Act cycle, while Joseph M. Juran was known for his focus on quality improvement and his work on the quality management trilogy. Armand V. Feigenbaum introduced the concept of Total Quality Control. However, none of these figures are connected with the particular phrase "Quality is Free," which distinctly identifies Crosby's principles and messages on cost-effective quality management.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy