Why is employee training significant in TQM?

Employee training is significant in Total Quality Management (TQM) primarily because it equips employees with the skills necessary for quality improvement. In TQM, a strong emphasis is placed on continuous improvement and engaging all employees in the quality process. When employees are trained, they gain a deeper understanding of quality standards, tools, and techniques that can enhance their ability to identify problems, suggest solutions, and implement changes that lead to better outcomes.

This focus on skills for quality improvement directly contributes to the overall goals of TQM, which include enhancing customer satisfaction, reducing waste, and increasing efficiency. By empowering employees with the right knowledge and skills, organizations create a culture of quality where all team members are committed to achieving excellence in their work.

In contrast to the other choices, which lack alignment with the core principles of TQM, the significance of equipping employees with skills directly relates to fostering a proactive approach to quality. Understanding company policies or reducing evaluations does not inherently contribute to improving quality, nor does requiring university degrees ensure that employees will effectively contribute to TQM initiatives. Thus, the emphasis on skills development is crucial for any successful TQM implementation.